Collection of Data
This includes information that the users provide Live Life Healthcare when they registers, visiting our site or using our services and certain information that is gathered automatically. These comprise of the user name and email address when user chooses to sign up for our services, submit user opinions, contact us or our experts. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or click stream data to analyze trends in the aggregate and administer the site etc.
Use of Information
This information will be used for the express purpose of sharing the articles, post or content. After that use, the information will be retained by LiveLifeHealthcare.com or may be deleted.
Web Browser Cookies
about our user base.
We send cookies to user computer in order to uniquely identify user browser and improve the quality of our service.
We may use both session cookies and persistent cookies.
We have no access to or control over the use of these cookies.
These cookies collect information about user’s use of the site, such as where user came from, which pages user has visited within the site, and possibly other sites user visits,.However, the cookies do not collect user name, email address, contact information or other personally identifiable information that by itself would allow the third party to identify or contact user.
Sharing of User Information
We may share user’s information with third parties who provide services on our behalf to help with our business activities such as email service providers, data analyzers and business intelligence providers for the purpose of enhancing our contents and services. These companies are authorized to use the user’s personal information only as necessary to provide these services to us.
Personal Information Access and Retention
We may retain user’s information for as long as their account is active or as needed to provide services, to comply with our legal obligations, resolve disputes and enforce our agreements.
Users may sign-up to receive recent articles or other communications from us. If user would like to discontinue receiving this information, they may contact us at firstname.lastname@example.org
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our site.
Users can always refuse to supply personal identification information and visit our site anonymously, except that it may prevent them from engaging in certain site related activities.
Use of collected Information
LiveLifeHealthcare.com may use email address and the above information to send recent articles/ posts, respond to service requests, respond to all enquiries and concerns, etc.. We may use this information to improve customer service, respond to user customer service requests and support needs more efficiently, to personalize user experience. We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site. We may use feedback the users provide to improve our services, to run a promotion, contest, survey or other site feature, to send users information they agreed to receive about topics we think will be of interest to them. We do not share this information with outside parties except to the extent necessary to provide the service.
However, despite any requests to close user account or user indicated email preferences, we may still need to contact user as required by law or on legal matters. If at anytime the user would like to unsubscribe from receiving future emails, the user may write to us at email@example.com.
How we protect user Information
The security of user’s personal information is important to us. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of user’s personal information, username, password, and data stored on our site. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect user personal information, we cannot guarantee its absolute security.
If the user has any questions about the security of user’s personal information, the user can contact us at firstname.lastname@example.org
Sharing User Personal Information
LiveLifeHealthcare.com does not sell, trade, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding users with our business partners and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the site or administer activities on our behalf,
User can contribute to the site in various ways, including writing reviews, uploading videos and photos, participating in question and answers, tagging products, filling out user public profile, and voting on other users’ contributions. We may store user’s contributions in our database, display them to other users, and use them for promotional purposes. If the user includes personal information in user Public Content, it can be used and viewed by others. We are not responsible for the information user chooses to include in user Public Content. If user posts content for public view on the Site, we may distribute such Public Content to a wider audience by sharing all or portion of it with third parties so that they can publish it on their own websites and media platforms. We may ask them to credit user as the source of these contributions by including user account name and profile photo.
Third Party Websites and Services
Users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site.
In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website’s own terms and policies.
We may share user information with our parent company, subsidiaries, joint ventures, or other companies under a common control that we may have now or in the future, in which case we will require them to honor this statement.
If another company acquires our company or all or substantially all of our assets, that company will possess user information, and will assume the rights and obligations with respect to that information as described in this statement.
Third Party Advertising
Third parties serve some of the ads on the site. We do not send any individualised personal information to them, but they may have access to information that they obtain through cookies or that user shares with them.
We allow user to access third party services, such as Facebook and Twitter, to share user selected Public Content with those services, and import information about who the user is connected with on those other services. so that the user can connect with them on the site.
Some of those third party services may also provide us with information from user accounts to enhance and personalise user use of this site. User can allow Facebook to tell us who user Facebook friends are, so user can follow their activity on Live Life Healthcare.
User may modify user privacy settings with third party services. User can adjust user privacy setting on Facebook to prevent user’s friends from sharing information about user from their Facebook accounts with Live Life Healthcare.
We may share non-personal information in the aggregate to third parties relating to user behaviour in connection with actual or prospective business relationships with those third parties, such as advertisers and content distributors. We may disclose the number of users that have been exposed to, or clicked on, advertising banners.
Internet Based Advertising
Google AdSense is used on LiveLifeHealthcare.com. Adsense serves ads, based on the content of the sites user views.
As users browse websites that have partnered with Google or Google sites, such as User Tube, Google may place a cookie in users browser to track the types of pages visited or content that user viewed. Based on this information, Google associates user browser with relevant interest categories and uses these categories to show interest-based ads.
Google does not associate sensitive interest categories with user browser (such as those based on race, religion, sexual orientation, health, or sensitive financial categories), and does not use such categories when showing user interest-based ads.
These third-party ad servers or ad networks use technology to the advertisements and links that appear on LiveLifeHealthcare.com. send directly to user browsers.
We reserve the right to investigate abuses on the site, and enforce and apply our Terms of Service and Statement.
We may disclose information about user to third parties if we have believe that such disclosure is reasonably necessary to take action regarding suspected illegal activities; to enforce or apply our Terms of Service and Statement; to comply with legal process and law enforcement instructions and orders, us; or protect our rights, reputation, and property, or that of our users, affiliates, or the public.
The site may contain links to third party websites with which we have no affiliation. Except as set forth herein, we do not share user personal information with those third parties, and are not responsible for their privacy practices. We suggest user read the privacy policies on all such third party websites.
Our Policy towards Children
The site is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If the user comes to know that user’s child has provided us with personal information without the user's consent, please contact us at email@example.com.
If we come to know that a child under 13 has provided us with personal information without parental consent, we take steps to remove such information and terminate the child’s account.
We never collect or maintain information at our site from those we actually know are under 13.
If the user believes that LiveLifeHealthcare.com has not adhered to this statement, user may write to LiveLifeHealthcare.com office at firstname.lastname@example.org
In certain situations, LiveLifeHealthcare.com may be required to disclose personal data in response to lawful requests by public authorities, including, to meet national security or law enforcement requirements.
We may also disclose user personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect user safety or the safety of others, investigate fraud, or respond to a government request.
User can feel free to give us feedback, register a complaint, or ask questions about the site. We may store user communications, including any personal information user includes in them, so that we can effectively respond to user.
User’s continued use of the site even after the posting of changes to this policy will be deemed as user’s acceptance of those changes.
Terms & Conditions
Welcome to Live Life Healthcare website. The content of the app (web/mobile), pertains to Live Life Healthcare, is the property of Live Life Healthcare Healthcare LLP ("Live Life Healthcare", "CONDOC", the "Company", "we" or "us"), having its registered office at A-92, Sector-108, Noida, U.P., India. Live Life Healthcare, amongst other services, facilitates in finding and comparing prospective doctors and health care providers in identified locations ("service") and this service is provided only in good faith.
We encourage you to independently verify any information you see on the website with respect to a doctor or healthcare provider that you seek to make an appointment registration: If you wish to schedule an appointment with a doctor or conduct a transaction on the app, you will have to register on the app and become a registered user ("Live Life Healthcare User") prior to the completion of any transaction on the Live Life Healthcare. To register onto the website, a user will have to provide information such as his/her name, email address and phone number and create a username and password. You understand that Live Life Healthcare may introduce a fee for registration on the website ("Registration Fees"). Registration Fees, if and when introduced shall be non-refundable.Live Life Healthcare may introduce special features which may be made available to Live Life Healthcare users who pay registration fees. Registration is only a one time process and if the Live Life Healthcare user has been previously registered, she/he shall login/sign into his/her account using the same credentials as provided during the registration process. We request you to please safeguard your password to your account on the app and make sure that others do not have access to it.
It is your responsibility to keep your account information safe and current. A Live Life Healthcare user may wish to schedule an appointment through his/her account for his/her family members and friends. While a Live Life Healthcare user will be able to do this, please note that such Live Life Healthcare user will be solely responsible for any activity that is undertaken through his/her account on behalf of his/her family members and friends.
INFORMATION UPLOADED BY YOU ON THE APP:
You understand that you may have the option of uploading your health / medical information on the Website in order to enable your doctor access your previous medical history. While Live Life Healthcare takes utmost care with respect to the security of the information you decide to upload, you understand that any information that you disclose on the website is at your own risk. By uploading / sharing / disclosing your medical information on the App, you hereby give your consent to app to store such health / medical information on Live Life Healthcare's servers. Live Life Healthcare will retain such medical / health information you upload on the app for as long as it is needed to full fill the service you seek to avail on the app. If you delete your account, Live Life Healthcare will delete such medical / health information.
But please note:
There might be some latency in deleting this information from our servers and backup storage.
We may retain this information if necessary to comply with our legal obligations,resolve disputes, or enforce our agreements.
SHARING OF INFORMATION UPLOADED BY YOU ON THE APP
Unless you specifically consent to share information, medical or otherwise, with either doctors or third party service providers, app does not share such information that you upload on the app. While Live Life Healthcare takes utmost care with respect to the security of the information you decide to share, you understand that any information that you disclose on the website is at your own risk. In the event you do not trust Live Life Healthcare with such information, please do not share such information on the app, while Live Life Healthcare endeavors to protect any information uploaded or shared by you on the website, you understand that Live Life Healthcare shall not be held liable or responsible for the loss or damage to such information on the app. It is your responsibility to ensure that you have all your information, medical or otherwise, stored on your hard drive. You hereby agree not to use the website as an "external storage" to store your medical / health records.
COLLECTION OF CONSULTATION FEES
You understand that Live Life Healthcare provides various services with respect to the System. While some of these services are provided for free, there are certain services for which costs will be incurred by you, if you decide to avail such services ("paid services"). In that case, Live Life Healthcare may provide billing services on behalf of the doctor or health care professional. Should you wish to avail those paid services, you acknowledge that Live Life Healthcare will collect the payment for such paid services for and on behalf of the doctor or healthcare professional providing such clinical services. You acknowledge and confirm that Live Life Healthcare shall not be liable for the treatment or be treated as the health care provider on account of such collection of the payments or for provision of such paid services, for any reason what so ever
CLINICAL SUPPORT INFORMATION
We may provide information to assist you in clinical decision-making. This may include information and reminders concerning drug interactions, allergies, dosages, as well as general health-care related information and resources.. The information and materials available through the app are for informational and educational purposes only and are not intended to constitute professional advice, diagnosis or treatment, or to substitute for your professional judgment.
Information that may be placed on the app by third parties are beyond our control. We are not responsible for the accuracy or completeness of information available from or through our app. You assume full risk and responsibility for the use of information you obtain from or through this app, and you agree that Live Life Healthcare is not responsible or liable for any claim, loss, or liability arising from the use of the information. We do not recommend or endorse any provider of healthcare or health-related products, items or services, and the appearance of materials on the app relating to any such products, items or services is not an endorsement or recommendation of them. You agree to review the definitions, functionality, and limitations of the services, and to make an independent determination of their suitability for your use.
SELECTING YOUR DOCTOR OR HEALTHCARE PROVIDER ON THE APP
The App allows you to select and schedule appointments with doctors and health care providers registered with the website and to whom certain specific terms Live Life Healthcare. While choosing your doctor or healthcare provider on the App, you understand and accept that:
You are ultimately responsible for choosing your own doctor or healthcare provider and Live Life Healthcare shall not be held responsible or liable for the selection of such doctor or healthcare provider.
Live Life Healthcare will provide you with lists and/or profile previews of doctors and health care providers who may be suitable to deliver the health care that you are seeking based on information that you provide to Live Life Healthcare (such as area of specialty and geographical location). For certain specific services, Live Life Healthcare may choose a doctor or healthcare provider on your behalf based on the nature of services you request and on the doctor or healthcare professional available to provide you with the clinical services for the same.
Please note that Live Life Healthcare
Does not recommend or endorse any doctors or health care providers mentioned on the app.
Does not make any representations or warranties with respect to these doctors or health care providers or the quality of the healthcare services they may provide. Live Life Healthcare shall not be liable for any reason whatsoever for the services provided by the health care professional or doctor, and we bear no liability for the consequences to you, of your use of the system or services.
Information regarding doctors and health care providers and practice information found on the app is intended for general reference purposes only. Such information found on the app is mainly self-reported by the doctor or the health care provider. Such information often changes frequently and may become out of date or inaccurate. Neither the app nor Live Life Healthcare provides any advice or qualification certification about any particular doctor or healthcare provider. You are encouraged to independently verify any such information you see on the website with respect to a doctor or healthcare provider that you seek to make an appointment with.
NO DOCTOR - PATIENT RELATIONSHIP
Please note that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, "Information") that may be available on the app (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between Live Life Healthcare and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the website. We do not in any way endorse any individual described herein. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information.
REFUND & CANCELLATION POLICY
In case of cancellation or non-confirmation of the appointment by Live Life Healthcare due to any reasons, three options are available to the consumer:
He/She may ask for rescheduling the appointment with the specialist doctor.
He/She may claim a refund of the advance payment.
The advance payment may be added as credit in the account of the consumer and be adjusted in due course for future consultations.
In case the consumer misses or cancels the appointment, he shall not be entitled to any refund.
In case the consumer's credit card/debit card/payment account has been accidentally overcharged, please notify Live Life Healthcare of the same at the earliest. In case of over-charging, the consumer has the following options: He may claim a refund of the outstanding amount. In such a scenario, Live Life Healthcare shall make all endeavors to refund the amount within 7-14 working days. The outstanding amount may also be credited to the account of the consumer so as to be adjusted in future consultations of himself or of any other person.
The refund shall be made by e-banking or by demand draft or by other such mode other than cash, depending upon the suitability of both, Live Life Healthcare and the consumer.
For claiming refund, the consumer should necessarily have the valid invoice of theinvestigations, so as to be able to get the refund.
ADVICE OF COUNSEL EACH PARTY ACKNOWLEDGES
SMS MESSAGES RECEIVED FROM THE APP
You understand that once you register as a Live Life Healthcare user on the app , you will receive SMS messages from Live Life Healthcare on your registered mobile number. These messages could relate to your registration, transactions that you carry out through the app and promotions that are undertaken by Live Life Healthcare . Please note that Live Life Healthcare will send these SMS messages only to the registered mobile number or such other number that you may designate for any particular transaction. It is your responsibility to ensure that you provide the correct number for the transaction you wish to enter. Further, Live Life Healthcare may also send notifications and reminders to you with respect to appointments scheduled by you for the services . Please note that while Live Life Healthcare to provide these notifications and reminders to you promptly, Live Life Healthcare does not provide any guarantee and shall not be held liable or responsible for the failure to send such notifications or reminders to you. It is your responsibility to ensure that you attend any appointments that you may schedule with a doctor or a health care provider through the website.
AVAILABILITY, APPOINTMENT, RESCHEDULING, FREE REVIEW AND/OR CANCELLATION
E-consultations shall be available for family physician & multi specialties E-consultation from a specific doctor/physician shall be available subject to his/her availability/willingness/discretion. Confirmation of your appointment with a specific doctor/physician, as per his/her availability, shall be sent to you via SMS and/or E-mail. Live Life Healthcare reserves the right to reschedule or cancel an appointment without any prior notice. The time provided for consultation to you is indicative and actual consultation time may change depending on the consulting doctor's discretion. Your consulted physician reserves the right to provide post consultation free review consultations can be booked, rescheduled or cancelled only within the stipulate time limits mentioned below:
Table: Cancellation & Rescheduling deadlines
PRIVACY AND SECURITY
Live Life Healthcare uses secure encryption technology to keep your information safe and secured at all time. Live Life Healthcare is committed towards maintaining the privacy of the information uploaded by you on the website and complies with the industry standard security safeguards for the purpose of securing the website and the information provided/ uploaded by you Live Life Healthcare uses all reasonable endeavors to ensure the integrity of the online payment facility's security. Despite our endeavors, breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you as a result of any breaches in security modification of terms and conditions of service.Live Life Healthcare may at any time, without any prior notification to you, modify these terms of conditions. Please review the latest version of the terms and conditions before proceeding to avail the service. If you continue to use the service, it shall be deemed that you agree and abide by the modified terms and conditions.
PRIVACY; ADDITIONAL TERMS
OWNERSHIP OF CONTENT
The application allows you to avail ambulance services from Live Life Healthcare in case of emergency. The app's sole purpose is to facilitate quick access to the service offered. Charges for service are as per Live Life Healthcare tariff.
On pressing 'Press To Call' you are automatically connected to our Live Life Healthcare ambulance service. This app also automatically sends SMS from your registered mobile number and an e-mail from Live Life Healthcare helpline to your registered emergency contact(s). Charges for SMS and call are as per your network providers plan.
The service is subject to the availability of ambulance.
The application is just a means to facilitate access to a service otherwise available in the hospital and by no means guarantees any clinical outcome.
In no event will Live Life Healthcare be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of health or life of whatsoever kind arising out of your use, access to the application, technological and other environmental issues including ambulance breakdown, unfavorable road conditions, etc.
BY USING THIS APP YOU REPRESENT AND WARRANT THAT
You are 18 years of age or older and that your use of the App shall not violate any applicable law or regulation.
All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information.
Your registration on the app is solely for your personal and non-commercial use. Any use of this app or its content other than for personal purposes is prohibited.
Your personal and non-commercial use of this app shall be subjected to the following restrictions:
You may not modify any content of the website.
You may not decompile, reverse engineer, or disassemble the content;
You may not remove any copyright, trademark registration, or other proprietary notices from the app. You further agree not to access or use this app in any manner that may be harmful to the operation of this app or its content.
You will not:Use the service available on the app for commercial purposes of any kind; or
Use the app and/or services in any way that is unlawful, or harms the company or any other person or entity, as determined in the company's sole discretion.
You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component.
You will not impair or damage the app and / or services or any connected network, or otherwise interfere with any person or entity use or enjoyment of the Website and/or the Services.
You will not engage in any form of antisocial, disrupting, or destructive acts,including "flaming", "spamming", "flooding", "trolling", "phishing" and "griefing" as those terms are commonly understood and used on the Internet.
You will not delete or modify any content of the app and/or services, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.
All information, content and material contained in the website and/or services are the company's intellectual property. All trademarks, services marks, trade names, and trade dress are proprietary to the Company. No information, content or material from the app and / or services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the company's express written permission.
WE MAY COLLECT THE FOLLOWING INFORMATION
Personal data of the user such as, but not limited to, your name, your age, date of birth, occupation and gender ; The user's e-mail and contact information, GPS based location; The User's tracking information such as, but not limited to the device ID, Google advertising ID and android ID; The user's data sent across through the application. As a user of Live Life Healthcare app, you may provide information about yourself, your spouse or family, your friends, their health issues, gender of the patient, age of the patient, previous medication taken, previous medical conditions, allergies, etc.
OUR USE OF YOUR INFORMATION
The information provided by you shall be used to contact you when necessary. For more details about the nature of such communications, please refer to our terms of service. We use your tracking information to identify you and to gather broad demographic information. The information is also used to customize your experience of using Live Life Healthcare app.
PROTECTION OF PERSONAL INFORMATION
Live Life Healthcare Healthcare Pvt Ltd has adopted a protection of personal information policy which aims to protect your private life, in accordance with the applicable laws to this effect, Live Life Healthcare Healthcare Pvt Ltd has taken and applies appropriate security measures while using this site, including the encoding of certain data. However, public communication networks such as the internet are open systems with links shared by many users. You recognize that Live Life Healthcare Healthcare Pvt Ltd does not guarantee that some personal information won't be intercepted and manipulated by third parties. For the purpose of operating this site, Live Life Healthcare may collect some information, including personal information. This information will never be the object of a communication, transfer, sale, assignment or any other commercial transaction with third parties without your authorization. This information may however be transferred between various internal departments or with distributors adhering to a protection of personal information policy, for the purpose of administration and management.
No Live Life Healthcare representative is authorized to obtain personal or credit information from you over the phone. If this is the case, we ask you to contact us immediately in order for us to proceed with an internal investigation.
CONTROLLING YOUR PERSONAL INFORMATION
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so, by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please send us an email, as soon as possible, to: email@example.com. We will be happy to correct any information found to be incorrect.